كيف أتتبع طلبي؟

here are two ways to check your order tracking:

Method A) Check the order status in your account by going to  –View orders –My orders.

Step 1: Log in to your Xcell Mobile account:

Method B) You can track your order by clicking the  “Track Order” button located at the bottom of the homepage.

Step 1. Scroll down to the bottom and Click “Track Order.”:

Step 2, Enter your Email address and the Order number, you will then see the order status:

لماذا لم أستلم طلبي؟

A. Your order has not shipped out yet. We recommend you check the status of the order in your Account. Go to: View orders –My orders.
B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.
C. Your order may have been returned for the following reasons:
-The courier attempted to deliver to you but could not find you to sign for the delivery.
-The shipping address is incorrect or incomplete. 
-The package was rejected during customs clearance.
D. The item is lost in transit.

لماذا لم يتم تحديث حالة تتبع طلبي؟

Tracking updates can be delayed when the parcel is:

1. Going through local customs clearance procedures

2. At the post office sorting center

3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

ماذا تعني حالة الطلب طلب رجوع؟

“Back Order” means that some products in your order are currently out of stock and you need to wait for new stock to arrive. In this situation, your order will be split into sub-orders, and we will dispatch the available items first.

Tip: How can I check if an item is in stock before I order it?

If an item is out-of-stock, it will be labeled with “Leaves warehouse in ××× business days.” on the product page. You can find it between the title and the price when you choose the size and color.

If you want to modify the content of your order, please do not hesitate to contact us.

لم أستلم طلبي ، لماذا تظهر حالة التتبع كما تم تسليمها؟

Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel. 
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox. 
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.

ماذا تقصد لم يتم العثور؟

Reasons & suggestion

A. The shipping methods you selected is flat shipping , which has not tracking number, so it can’t be track logistics information . The delivery time of flat shipping is 7-25 business days after sent out . If it is still within estimated delivery time , please wait it for more a few days.

B. Your order has just shipped out and shipping information will be updated in the coming days , we recommend you can track logistics information in next 3-7 days .

C.  If it still showed that the logistics information is Not Found , please contact our after-sale customer service team and provide them with order number & the problem .